Browsing Research Articles (Industrial and Systems Engineering) by Subject "Service quality"

Browsing Research Articles (Industrial and Systems Engineering) by Subject "Service quality"

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  • Assessment of the quality of service provided by a national regulatory institution 
    Adetunji, Olufemi; Yadavalli, Venkata S. Sarma; Malada, Awelani (Southern African Institute for Industrial Engineering, 2013-05)
    Government institutions need to assess how well they meet the needs of their customers, and what their customers think about the quality of the services they provide. This is aligned with the ‘Batho Pele’ principle of the ...