Browsing Research Articles (Industrial and Systems Engineering) by Subject "Government institutions"

Browsing Research Articles (Industrial and Systems Engineering) by Subject "Government institutions"

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  • Adetunji, Olufemi; Yadavalli, Venkata S. Sarma; Malada, Awelani (Southern African Institute for Industrial Engineering, 2013-05)
    Government institutions need to assess how well they meet the needs of their customers, and what their customers think about the quality of the services they provide. This is aligned with the ‘Batho Pele’ principle of the ...