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Browsing Research Articles (Industrial and Systems Engineering) by Author "Ajayi, O."

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Selecting a public service delivery assessment tool for South Africa : an application of the AHP method

Ajayi, O.; De Vries, Marne (Southern African Institute for Industrial Engineering, 2022-05-06)

Many service delivery performance assessment (SDPA) tools exist globally that address the need to measure actual performance against pre-defined standards and to take corrective action to improve service delivery. The ...

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