Browsing Research Articles (Industrial and Systems Engineering) by Subject "Enhanced Customer Experience Framework (ECEF)"
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Browsing Research Articles (Industrial and Systems Engineering) by Subject "Enhanced Customer Experience Framework (ECEF)"
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(Southern African Institute for Industrial Engineering, 2012-05)In 2010 Botha, Kruger & De Vries [5] introduced a framework for enhancing customer experience through improved business processes. They developed the Enhanced Customer Experience Framework (ECEF) by integrating various ...
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