Browsing Industrial and Systems Engineering by UP Author "Botha, G.J. (Gesina Jozina)"

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Enhancing customer experience through business process improvement : an application of the Enhanced Customer Experience Framework (ECEF)

Botha, G.J. (Gesina Jozina); Kruger, P.S. (Paul Stephanus), 1944-; De Vries, Marne (Southern African Institute for Industrial Engineering, 2012-05)

In 2010 Botha, Kruger & De Vries [5] introduced a framework for enhancing customer experience through improved business processes. They developed the Enhanced Customer Experience Framework (ECEF) by integrating various ...
An operations research and simulation-based study on improving the efficiency of a slurry drying tower

De Jongh, Eben; Botha, G.J. (Gesina Jozina) (Southern African Institute for Industrial Engineering, 2013-08)

This paper relates to a company that produces washing powders. The focus is on improving the efficiency of gas usage (per unit of powder produced) in the furnace that produces hot air. This hot air is an integral part of ...
Proposed business process improvement model with integrated customer experience management

Botha, G.J. (Gesina Jozina); Janse van Rensburg, Antonie C. (Southern African Institute for Industrial Engineering, 2010-05)

In these modern times it is more and more difficult to become and stay competitive in the business environment. Customers have increasingly more products to choose from and more channels through which they can satisfy their ...

Now showing items 1-3 of 3

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