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Browsing Research Articles (Financial Management) by UP Author "Habtezion, A.Y."
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Gouws, Daan G.; Habtezion, A.Y.; Vermaak, Frans N.S.; Wolmarans, Hendrik Petrus
(Faculty of Economic and Management Sciences University of Pretoria, 2006-09)
This paper reports evidence of a direct relationship between employee satisfaction and customer satisfaction as they are linked in the balanced scorecard. The objective was to propose a framework that shows the linkage ...