Browsing Research Articles (Financial Management) by UP Author "Habtezion, A.Y."

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Browsing Research Articles (Financial Management) by UP Author "Habtezion, A.Y."

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  • The relationship between employee and customer satisfaction in the balanced scorecard 
    Gouws, Daan G.; Habtezion, A.Y.; Vermaak, Frans N.S.; Wolmarans, Hendrik Petrus (Faculty of Economic and Management Sciences University of Pretoria, 2006-09)
    This paper reports evidence of a direct relationship between employee satisfaction and customer satisfaction as they are linked in the balanced scorecard. The objective was to propose a framework that shows the linkage ...