A customized integrated business planning tool for Advance Call (Pty) Ltd

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dc.contributor.author Joubert, Natalie
dc.contributor.other University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering
dc.date.accessioned 2013-04-29T09:20:56Z
dc.date.available 2013-04-29T09:20:56Z
dc.date.created 2012
dc.date.issued 2013-04-29
dc.description Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2012. en_US
dc.description.abstract Advance Call (Pty) Ltd, a boutique call centre company, records enormous amounts of data regarding their day-to-day operations. The valuable potential contained within this data to assist them in not only their daily operational decisions, but also long-term strategic planning decisions were recognized by Advance Call. From the comprehensive literature review conducted, a conclusion was drawn that a customized integrated business planning (IBP) tool would satisfy the needs of Advance Call. The objective of this tool can be translated to the imitation of the high-level interdependencies within the company in order to assist in planning activities. For this reason it was found that a system dynamics simulation methodology, utilizing AnyLogic simulation software, would be the most appropriate approach for developing the tool. The development process is set out in the proposed framework for the tool, a conducted data analysis and the conceptual design of the solution. The report concludes with the final solution design and recommendations for the future. en_US
dc.format.extent 62 pages en_US
dc.format.medium PDF en_US
dc.identifier.uri http://hdl.handle.net/2263/21397
dc.language en
dc.language.iso en en_US
dc.publisher University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering
dc.rights Copyright: University of Pretoria en_US
dc.subject Mini-dissertations (Industrial and Systems Engineering) en_US
dc.subject System dynamics en_US
dc.title A customized integrated business planning tool for Advance Call (Pty) Ltd en_US
dc.type Text en_US


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