Integrating knowledge seeking into knowledge management models and frameworks

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dc.contributor.author Lottering, Francois Barnardus
dc.contributor.author Dick, Archie L.
dc.date.accessioned 2012-10-12T10:40:31Z
dc.date.available 2012-10-12T10:40:31Z
dc.date.issued 2012-09-12
dc.description.abstract BACKGROUND: A striking feature of the knowledge management (KM) literature is that the standard list of KM processes either subsumes or overlooks the process of knowledge seeking. Knowledge seeking is manifestly under-theorised, making the need to address this gap in KM theory and practice clear and urgent. OBJECTIVES: This article investigates the theoretical status of the knowledge-seeking process in extant KM models and frameworks. It also statistically describes knowledge seeking and knowledge sharing practices in a sample of South African companies. Using this data, it proposes a KM model based on knowledge seeking. METHOD: Knowledge seeking is traced in a number of KM models and frameworks with a specific focus on Han Lai and Margaret Graham’s adapted KM cycle model, which separates knowledge seeking from knowledge sharing. This empirical investigation used a questionnaire to examine knowledge seeking and knowledge sharing practices in a sample of South African companies. RESULTS: This article critiqued and elaborated on the adapted KM cycle model of Lai and Graham. It identified some of the key features of knowledge seeking practices in the workplace. It showed that knowledge seeking and sharing are human-centric actions and that seeking knowledge uses trust and loyalty as its basis. It also showed that one cannot separate knowledge seeking from knowledge sharing. CONCLUSION: The knowledge seeking-based KM model elaborates on Lai and Graham’s model. It provides insight into how and where people seek and share knowledge in the workplace. The article concludes that it is necessary to cement the place of knowledge seeking in KM models as well as frameworks and suggests that organisations should apply its findings to improving their knowledge management strategies. en_US
dc.description.uri http://www.sajim.co.za en_US
dc.identifier.citation Lottering, F. & Dick, A.L., 2012, ‘Integrating knowledge seeking into knowledge management models and frameworks’, SA Journal of Information Management 14(1), Art. #515, 9 pages. http://dx.DOI.org/ 10.4102/sajim.v14i1.515 en_US
dc.identifier.issn 1560-683X (print)
dc.identifier.issn 1560-683X (online)
dc.identifier.other 10.4102/sajim.v14i1.515
dc.identifier.uri http://hdl.handle.net/2263/20140
dc.language.iso en en_US
dc.publisher AOSIS Open Journals en_US
dc.rights © 2012. The Authors. Licensee: AOSIS OpenJournals. This work is licensed under the Creative Commons Attribution License. en_US
dc.subject Knowledge-seeking en_US
dc.subject Knowledge management models and frameworks en_US
dc.title Integrating knowledge seeking into knowledge management models and frameworks en_US
dc.type Article en_US


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