Wispeco Aluminium has become one of the largest suppliers of aluminium products in the
country. Over the years the company has been supplying quality products and services.
Since the company have created a positive name for itself, it is now the duty of the company
management and employees to maintain the current standard of doing business, or more so
even increase the standards further.
The increase in competition in the aluminium industry has prompted the company to improve
its performance, so as it could stay ahead of its competitors. With the growing demand of
company‟s products by customers, certain problems emerged that needed management‟s
Problems that arose were
Increase in returns due to product damage, both internally and externally
Lots of documentations taking place
Ineffective communication between departments
Organisation and arrangement of items and departments within the distribution
The aim of the project and this document will be to investigate the above mentioned
problems, and generate optimal solutions that will keep the company ahead of its
competitors, while keeping their customers and workers satisfied. Deliverables from the
project will help attain the required improvements in the distribution process, an improved
warehouse layout and a more satisfied customer.
In order to root out the above mentioned problems, one needs to first understand the current
process being followed, the current layout and complaints that have been reported.
Understanding the process involves, knowing the stakeholders and their roles throughout the
process. The necessity of the process and activities within that process are of vital
importance to get started with the research. After all the deliverables are attained, it should
be the end of the project, but it is not the end of the improvement process, as that should be
a continuous process that strives to keep the company up to date with the changing
business world, competitors and deliver quality products and services.
Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2011.