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Browsing Research Articles (Department of Library Services) by Author "Penzhorn, Cecilia Elizabeth"

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Using the balanced scorecard to facilitate strategic management at an academic information service

Pienaar, Heila; Penzhorn, Cecilia Elizabeth (Walter de Gruyter, 2000)

This article reports on the implementation of the Balanced Scorecard model for facilitating strategic management at the Academic Information Service (academic library) of the University of Pretoria, South Africa. Robert ...

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