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Browsing Psychology by Subject "Call centre agents"
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(University of Pretoria, 2005-03-05)Call centre agents are becoming increasingly important in the call centre setting. They act as a contact point between the customer and the company, and can therefore be regarded as the builders of the company's image. ...
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(University of Pretoria, 2011)The call centre industry is gaining momentum in the retail sector, which can be attributed to the fact that many companies use call centre agents to communicate with the end users of their products. A major challenge facing ...
Now showing items 1-2 of 2