The overall aim of this project is to assist the South African Police Service (SAPS) with identifying improvements that can improve the Gauteng depots. This will be achieved by using ISO 9000’s eight quality management principles to properly determine the ‘AS-IS’ state of the depots, using this information the benchmarked ‘TO-BE’ state of the depots will then be determined through the process of a complete gap analysis. The gap analysis will then to develop the improvement plan. This project will be completed under the auspices of Fourier.
Thesis (B Eng. (Industrial and Systems Engineering))--University of Pretoria, 2011.