Paper presented at the 30th Annual Southern African Transport Conference 11-14 July 2011 "Africa on the Move", CSIR International Convention Centre, Pretoria, South Africa.
One of the major challenges facing government departments is to improve in service
delivery. This cannot be done unless the Department has a clear picture of their present
effectiveness and what is required of it in terms of service delivery to the communities it
serves. Introducing a monitoring and evaluation programme would encapsulate all these requirements but it obviously has many challenges, such as resistance to change, greater accountability, better planning and proper reporting. The paper sets out some of the challenges faced by the Department during this process as well as indicates some of the processes which had to be adopted in order to become more effective.
