Browsing Research Articles (Graduate School of Technology Management (GSTM)) by Subject "Services science"

Browsing Research Articles (Graduate School of Technology Management (GSTM)) by Subject "Services science"

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  • The culture and skills challenges associated with servitization : a South African perspective 
    Weeks, R.V. (Richard Vernon) (Journal of Contemporary Management, 2010)
    The boundaries between the manufacturing of products and the provision of service are increasingly breaking down and becoming blurred as institutions implement servitization strategies. It is suggested that there are, however, ...
  • Servitization : a South African perspective 
    Weeks, R.V. (Richard Vernon); Benade, S.J. (Siebert) (Journal of Contemporary Management, 2009)
    According to Desmet, Van Dierdonck and Van Looy (2003:40) a survey of German and Belgium executives revealed that “over 90 per cent of all manufacturing companies believe the development of services is crucial for maintaining ...