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How worthwhile is it to maximise customer satisfaction in public transport service contracts with a large captive user base? The case of South Africa

Mokonyama, Mathetha; Venter, C.J. (Christoffel Jacobus) (Elsevier, 2018-09)

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Author
- Mokonyama, Mathetha (1)
- Venter, C.J. (Christoffel Jacobus) (1)
Subject
- Captive users (1)
- Customer satisfaction (1)
- Public transport service contracts (1)
- Public transport service quality (1)
- South Africa (SA) (1)
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- 2018 (1)
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