Browsing Research Articles (Tourism Management) by Subject "Airport terminals -- South Africa -- Common use facilities"

Browsing Research Articles (Tourism Management) by Subject "Airport terminals -- South Africa -- Common use facilities"

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  • Lubbe, Berendien Anna; Douglas, Anneli; Zambellis, Julia (Elsevier, 2010)
    Passengers’ expectations of service quality at airports are becoming increasingly important as air traffic grows. This research investigated passengers’ perceptions of airport service quality at O.R. Tambo International ...