Browsing Tourism Management by Author "Zambellis, Julia"

Browsing Tourism Management by Author "Zambellis, Julia"

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  • An application of the airport service quality model in South Africa 
    Lubbe, Berendien Anna; Douglas, Anneli; Zambellis, Julia (Elsevier, 2010)
    Passengers’ expectations of service quality at airports are becoming increasingly important as air traffic grows. This research investigated passengers’ perceptions of airport service quality at O.R. Tambo International ...