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Browsing Tourism Management by Subject "Service"
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Service quality : a survey amongst convention consumers at the CSIR International Convention Centre (University of Pretoria, 2007-07-11)Many researchers (Cronin&Taylor: 1992, 1994, Grönroos, 1984; Parasuraman, Zeithaml&Berry: 1985, 1988) have devoted considerable attention to the development and testing of models for the measurement of service quality. ...
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