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Browsing Economic and Management Sciences by Subject "Customers"
Now showing items 1-7 of 7
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(Mistra Center for Sustainable Markets, 2020)Value added tax (VAT) is one of the main modes of raising tax revenue worldwide but has significantly underperformed as a revenue collection tool in Africa. Non-compliance by taxpayers is a major challenge. This Misum ...
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(University of Pretoria, 2012)Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with the directives of service providers, ...
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(Association for Professional Managers in South Africa, 2011)Customers are increasingly becoming aware of alternative offerings in the market place, and are thus more demanding in terms of their expectations pertaining to service delivery. As airlines in particular are vulnerable ...
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(University of Johannesburg, 2013-09-16)ORIENTATION : Fast growth and intense competition characterise the South African cellphone industry. Customers switch easily between cellphone brands and marketers are challenged to cultivate brand relationships with ...
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Managers’ perspectives of service quality and customer loyalty in small clothing retail businesses (Prof. Ansie Lessing, 2019)In a highly competitive service environment, the quality of service offered by businesses can mean the difference between success and failure. In this regard, the role of customer loyalty cannot be disregarded. The constructs ...
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(University of Johannesburg, 2015-08-31)ORIENTATION : Increasing competition has resulted in clothing retailers placing more emphasis on expensive relationship marketing tactics to retain customers. The retailers often use customers’ loyalty programme membership ...
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(Association for Professional Managers in South Africa, 2012)Marketers use relationship marketing to establish mutually beneficial long-term relationships with their customers as a means to retain them in the competitive market environment. Relationship marketing should not be used ...
Now showing items 1-7 of 7