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Browsing Economic and Management Sciences by Subject "Customer services"
Now showing items 1-5 of 5
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(College of Economic and Management Sciences, University of South Africa, 2006-08)Complementing the service vision in organisations leads to the development of best practice initiatives, often adopted by innovative firms in competitive industries and environments. Such initiatives are regarded as pivotal ...
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(Faculty of Economic and Management Sciences, University of Pretoria, 1999-09)A survey of current literature and corporate identity manuals may create the impression that corporate identity consists solely of visual identity cues. In this paper the view is explored that corporate identity consists ...
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(University of Pretoria, 2001)AFRIKAANS: Bestuurders en personeel van dienslewering instansies staar huidiglik meer intensiewe klantediens eise in die gesig as ooit tevore. Vandag se klante is beter ingelig, stel meer vereistes en is meer self geldend ...
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(Faculty of Economic and Management Sciences, University of Pretoria, 1999-06)The aim of this study is to evaluate the quality of internal client service of the human resource division of a national service organisation. Two studies were in fact conducted, one involving 388 clients of the relevant ...
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(College of Economic and Management Sciences, University of South Africa, 2006-04)The travel industry has experienced major changes and continues to do so. The airline industry is no longer paying commission to travel agents, and agents are now charging fees to clients for various types of services, as ...
Now showing items 1-5 of 5