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Browsing Economic and Management Sciences by Subject "Call centres"
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The relationship amongst locus of control, self-determination and job satisfaction in call centres (University of Pretoria, 2006)Call centres across the globe experience high levels of absenteeism and labour turnover. The reason being: job dissatisfaction. South African call centres are also facing the same problem where absenteeism and labour ...
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(Graduate School of Business Leadership and the Department of Business Management, University of South Africa, 2006)The high levels of absenteeism and turnover that call centres across the globe experience due to employee job dissatisfaction have led to a renewed interest in the role that personality traits play in the service industry. ...
Now showing items 1-2 of 2