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Browsing Economic and Management Sciences by Subject "Satisfaction"
Now showing items 1-11 of 11
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(Research Centre in Public Administration and Public Services, Bucharest University of Economic Studies, 2019-05)Existing research reveals that there has been increasing community impatience related to basic municipal service delivery in developing countries, for example, South Africa. Many scholars have argued that the rise in service ...
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(University of Johannesburg, 2010)Organisations are increasingly focusing on building long-term relationships with customers, thereby increasing their probability for success by offering customers higher levels of satisfaction, increasing customer loyalty, ...
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Customer satisfaction and relationship intention within the South African clothing retail industry (Unisa Press, 2015)Despite criticism of the effective use of relationship marketing in mass consumer markets, retailers are increasingly investing in relationship marketing tactics to retain customers, thereby necessitating a thorough ...
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(University of Pretoria, Department of Economics, 2016)While the importance of distribution has been recognised in tourism literature, the research has been approached mainly from the perspective of supply, with very little attention given to the customer. To date, there has ...
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(University of Pretoria, 2014)The National Zoological Gardens of South Africa is an animal-based tourist attraction that needs to offer a competitive product in order to remain relevant and to meet its various mandates. Functioning within the experience ...
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(Taylor and Francis, 2024)This study proposes an extended Stimulus-Organism-Response framework that investigates perceived seamlessness and product information as drivers of omni-channel shopping satisfaction, as well as the resulting consumer ...
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(University of Pretoria, 2008-09-23)Services are becoming increasingly important. Almost two-thirds of the world’s total economic output is accounted for by services. Moreover, the leisure services industry is one of the fastest growing industries around the ...
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(Juta, 2007-09)Customer satisfaction and loyalty are important drivers of business profits. In the online arena, acquisition costs are high, switching costs are low, the service encounter is non-personal and the Internet is often used ...
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(Inderscience, 2020-12)Customer-firm association length is used frequently as an indicator for identifying relational customers. This study explores rather using customers' relationship intentions by also considering the relationships between ...
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(University of Pretoria, Department of Economics, 2018-04-19)BACKGROUND : The topic of repatriation turnover as a major source of concern for repatriates and their multinational enterprise has been covered extensively in the literature over the years, with the literature showing ...
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(Africa Journals, 2020)Food delivery businesses have been influenced by technology, challenging time schedules and changing lifestyles in society. As a result, a sizeable portion of the population, sometimes orders meals for consumption at ...
Now showing items 1-11 of 11