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Browsing Economic and Management Sciences by Subject "Attitude towards complaining"
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(Unisa Press, 2012)It is imperative that service organisations implement effective service recovery strategies when customers experience a service failure, since unresolved service failures can result in customers spreading negative ...
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(Unisa Press, 2016)As most customers do not voice their dissatisfaction to service providers following service failures, it is important to identify those customers most likely to do so. Since customers with positive attitudes toward ...
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(College of Economic and Management Sciences, University of South Africa, 2014)In any service environment, there is a strong possibility that customers’ expectations and the actual service delivery are not in unison. When service failures do occur, customers’ attitudes towards complaining directly ...
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(Unisa Press, 2014)It is important for clothing retailers to be aware of customer complaint behaviour, and to take such complaints seriously when they occur, since service failures within the highly competitive clothing retail industry are ...
Now showing items 1-4 of 4