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Browsing Economic and Management Sciences by Postgraduate "Wiese, Petrus Benjamin"

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The role of multi-level customer relationship management in satisfaction and cross-selling in the South African business-banking sector

Wiese, Petrus Benjamin (University of Pretoria, 2013)

The financial meltdown that started in 2008 has had a severe influence on financial institutions worldwide. Financial sectors, and especially banks, were impacted severely due to bad debts that reached record highs. During ...

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