The aim of this report is to provide the reader information about the BPJ 420 year project. A
company is selected and problems within the company are identified. The student is required
to solve these problems with the knowledge obtained from his/her 4 year Industrial
Engineering study course.
Fast „n Fresh (FnF) is a leading transport service provider in the Fast Moving Consumer
Goods (FMCG) industry. The business was founded in 1992 with only 4 vehicles and has
increased up to 200 vehicles in 2007. They are currently still operating at this number of
vehicles. Woolworths, their largest customer represents 78% of their services, whereas the
other 12% are represented by companies for example, Rainbow and Tiger Brands.
Because Woolworths and FnF work in close partnership to improve performance and
processes, Woolworths approached FnF and requested that they introduce a Business
Excellence Charter (BEC) into their business. The BEC is a mean to improve business
performance within a company.
The problem of the project is described as FnF wanting the student to document their
business processes and compile a process manual which can be used for training purposes.
In the light of documenting these processes the student must also identify processes which
can be improved and give recommendations for improvement.
A literature review was done to study methods and techniques to solve this problem. The
best methods to solve this problem were then selected and used to design a solution. A
combination of techniques was used to develop a problem solving method for the problem at
FnF. This method includes a Capability Maturity Model, Business Process Management and
Process modelling tools.
This developed method was then used to solve the problem. The outcome of the solution is
also discussed in the report.
To conclude, the problem identified at FnF can now be approached and solved with the
problem solving method designed by the student.
Thesis (BEng. (Industrial and Systems Engineering))--University of Pretoria, 2010.