Unravelling public transport customer satisfaction and dissatisfaction dynamics in the high-end middle class market
Venter, C.J. (Christoffel Jacobus); Mokonyama, Mathetha; Lehasa, S.; Southern African Transport Conference (29th : 2010 : Pretoria, South Africa); Transportation Research Board of the National Academies (TRB)
Paper presented at the 29th Annual Southern African Transport Conference 16 - 19 August 2010 "Walk Together", CSIR International Convention Centre, Pretoria, South Africa.
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