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| dc.contributor.author | Hammes, Monica M.P.
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| dc.date.accessioned | 2010-06-09T07:22:48Z | |
| dc.date.available | 2010-06-09T07:22:48Z | |
| dc.date.created | 2010-04-22 | |
| dc.date.issued | 2010-06-09T07:22:48Z | |
| dc.description | Paper presented to the Research Libraries Consortium Academy, 22 April 2010. | en_US |
| dc.description.abstract | University libraries are no longer in the prime position where their existence and expenditure are taken for granted. Libraries need to demonstrate their value and contribution to the success of their universities in ways that address the expectations of clients and stakeholders. The strategy map - an advanced offspring of the balanced scorecard - is a useful tool to link assessment to strategic planning and outcomes assessment. The presentation was part of an academy for research librarians from the Universities of Pretoria, Stellenbosch, Rhodes and Johannesburg held in Stellenbosch and funded by the Carnegie Corporation of New York. | en_US |
| dc.description.sponsorship | Carnegie Corporation of New York | en_US |
| dc.format.extent | 25 slides. | en_US |
| dc.format.medium | en_US | |
| dc.identifier.uri | http://hdl.handle.net/2263/14237 | |
| dc.language.iso | en | en_US |
| dc.rights | University of Pretoria | en_US |
| dc.subject | Libraries | en_US |
| dc.subject | Assessment | en_US |
| dc.subject | Strategy map | en_US |
| dc.subject | Balanced scorecard | en_US |
| dc.subject | Research libraries | en_US |
| dc.subject | Carnegie Corporation of New York | en_US |
| dc.subject.lcsh | Academic libraries -- Statistics | en |
| dc.subject.lcsh | Academic libraries -- Aims and objectives | en |
| dc.subject.lcsh | Academic libraries -- Evaluation | en |
| dc.subject.lcsh | Strategic planning | en |
| dc.title | Mapping the success and significance of our service | en_US |
| dc.type | Presentation | en_US |
