University libraries are no longer in the prime position where their existence and expenditure are taken for granted. Libraries need to demonstrate their value and contribution to the success of their universities in ways that address the expectations of clients and stakeholders. The strategy map - an advanced offspring of the balanced scorecard - is a useful tool to link assessment to strategic planning and outcomes assessment. The presentation was part of an academy for research librarians from the Universities of Pretoria, Stellenbosch, Rhodes and Johannesburg held in Stellenbosch and funded by the Carnegie Corporation of New York.
Paper presented to the Research Libraries Consortium Academy, 22 April 2010.