Improved productivity through the simulation of different configurations of resource allocation

Abstract

This project document reports on a simulation study of the operations of E-Doc Personnel in Pretoria. A simulation model is used to evaluate the current process and alternative scenarios to improve the processing and capturing output of a huge amount of archived documentation for the South African Police Service onto a database using a custom-designed information system. A relevant literature study is documented and the resulting conclusions are discussed. The document addresses the importance of the collection of accurate and reliable input data and the concurrent development of a conceptual model. The translation into the computer model is done by means of the chosen simulation software, Arena 11.0. The evaluation of alternatives for improvement of outputs via resource allocation changes are presented and evaluated by making use of the simulation model.