Browsing Research Articles (University of Pretoria) by Title

Browsing Research Articles (University of Pretoria) by Title

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  • Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective 
    Roberts-Lombard, Mornay; Petzer, Daniël Johannes (Emerald, 2018)
    PURPOSE : This study aims to investigate the extent to which the satisfaction/delight experienced by customers of cell phone network service providers is influenced by their perceptions of the networks’ employee service ...
  • Customer service improvement through engagement : a study of the semi-skilled, frontline workforce in the retail industry in South Africa 
    Lynch, Daniella; Hofmeyr, Karl; Price, Gavin (Unisa Press, 2018)
    In economically challenging times, business needs to focus on all elements of operation to improve profitability. Engagement has been identified as an emerging theme that is successful in increasing profitability by creating ...
  • Customer service in appliance sales departments of selected prominent retail outlets : store manager, sales personnel and customer perspectives 
    Erasmus, Alet C. (Aletta Catharina) (South African Association of Family Ecology and Consumer Sciences, 2010)
    Handelaars se nimmereindigende stryd om in 'n hoogs kompeterende markomgewing sukses te behaal, verklaar waarskynlik waarom hulle neig om sekere elemente van hulle dienslewering te beklemtoon. Hierdie onderwerp word ...
  • Customer-brand disidentification : conceptualization, scale development and validation 
    Anaza, Nwamaka A.; Saavedra, Jose Luis; Hair, Joe F., Jr; Bagherzadeh, Ramin; Rawal, Monika; Osakwe, Christian Nedu (Elsevier, 2021-09)
    Research suggests that customer-brand disidentification is a pertinent source for the breakdown of consumer-brand relationships and a reason why consumers turn against brands. However, practical and theoretical interest ...
  • A customer-focused approach to distribution : the case of SANParks 
    Douglas, Anneli (University of Pretoria, Department of Economics, 2016)
    While the importance of distribution has been recognised in tourism literature, the research has been approached mainly from the perspective of supply, with very little attention given to the customer. To date, there has ...
  • Customers play an important role in shaping firms’ VAT compliance 
    Fjeldstad, Odd-Helge; Kagoma, Cecilia; Mdee, Ephraim; Sjursen, Ingrid Hoem Ingrid Hoem; Somville, Vincent (Mistra Center for Sustainable Markets, 2020)
    Value added tax (VAT) is one of the main modes of raising tax revenue worldwide but has significantly underperformed as a revenue collection tool in Africa. Non-compliance by taxpayers is a major challenge. This Misum ...
  • Cut-off lows in the Southern Hemisphere and their extension to the surface 
    Barnes, Michael A.; Ndarana, Thando; Landman, Willem Adolf (Springer, 2021-06)
    Many cut-off low (COL) climatologies have been done throughout the Southern Hemisphere. Few have focused on COL vertical depth and their link to surface cyclones that often accompany these systems. Here we extend these ...
  • Cutaneous immunoprofiles of three spotted fever group Rickettsia cases 
    Jia, Na; Liu, Hong-Bo; Zheng, Yuan-Chun; Shi, Wen-Qiang; Wei, Ran; Chu, Yan-Li; Ning, Nian-Zhi; Jiang, Bao-Gui; Jiang, Rui-Ruo; Li, Tao; Huo, Qiu-Bo; Bian, Cai; Liu, Xiong; Sun, Yi; Li, Lian-Feng; Wang, Qian; Wei, Wei; Wang, Ya-Wei; Jongejan, Frans; Jiang, Jia-Fu; Song, Ju-Liang; Wang, Hui; Cao, Wu-Chun (American Society for Microbiology, 2020-04)
    Spotted fever group rickettsia (SFGR) can cause mild to fatal illness. The early interaction between the host and rickettsia in skin is largely unknown, and the pathogenesis of severe rickettsiosis remains an important ...
  • Cutaneous tuberculosis in HIV-infected individuals : lessons learnt from a case series 
    Tshisevhe, V.S.; Mbelle, Nontombi Marylucy; Peters, Remco P.H. (AOSIS Open Journals, 2019-03-12)
    INTRODUCTION : Extrapulmonary tuberculosis (TB) causes a significant burden of disease worldwide, especially among HIV-infected individuals and those with other immunosuppressive conditions. Cutaneous TB is an important ...
  • Cutting and sewing brings Africa to the world : social justice for older people 
    Prinsloo, Reineth (Routledge, 2020)
    Older people are marginalized and are often subjected to discrimination and injustice. Yet they have a wealth of experience, wisdom, and skills that they can contribute. This story describes a project where a group of older ...
  • cVEMPs : a systematic review and meta-analysis 
    Meyer, Nathalie; Vinck, Bart M.; Heinze, Barbara M. (Informa Healthcare, 2015-03)
    OBJECTIVE : A systematic literature review and meta-analysis was performed to determine the effect of stimulus type, SCM muscle activation method, transducer type, and method to control SCM muscle EMG level on response ...
  • Cyanidation of reef and surface gold ores 
    Rademan, L.; Groot, D.R. (Southern African Institute of Mining and Metallurgy, 2012-04)
    The kinetic leaching behaviour of a low-grade surface gold ore and a high-grade reef ore were evaluated to determine the achievable gold recovery from these ores and particularly mixtures of these ores. The reef ore ...
  • Cyanobacteria and alphaproteobacteria may facilitate cooperative interactions in niche communities 
    Van Goethem, Marc W.; Makhalanyane, Thulani P.; Cowan, Don A.; Valverde, Angel (Frontiers Research Foundation, 2017-10-25)
    Hypoliths, microbial assemblages found below translucent rocks, provide important ecosystem services in deserts. While several studies have assessed microbial diversity of hot desert hypoliths and whether these communities ...
  • Cyanobacteria drive community composition and functionality in rock-soil interface communities 
    Valverde, Angel; Makhalanyane, Thulani P.; Seely, Mary; Cowan, Don A. (Wiley, 2015-02)
    Most ecological research on hypoliths, significant primary producers in hyperarid deserts, has focused on the diversity of individual groups of microbes (i.e. bacteria). However, microbial communities are inherently ...
  • Cyanobacteria harmful algae blooms: causes, impacts, and risk management 
    Igwaran, Aboi; Kayode, Adeoye John; Moloantoa, Karabelo M.; Khetsha, Zenzile P.; Unuofin, John Onolame (Springer, 2024-01)
    Cyanobacteria harmful algal blooms (cHABs) are increasingly becoming an emerging threat to aquatic life, ecotourism, and certain real estate investments. Their spontaneous yet sporadic occurrence has made mitigation measures ...
  • Cyber-security : identity deception detection on social media platforms 
    Van der Walt, Estee; Eloff, Jan H.P.; Grobler, Jacomine (Elsevier, 2018-09)
    Social media platforms allow billions of individuals to share their thoughts, likes and dislikes in real-time, without any censorship. This freedom, however, comes at a cyber-security risk. Cyber threats are more difficult ...
  • Cybershopping : concerns of the South African consumer 
    North, Ernest J.; Mostert, P.G. (Pierre); Du Plessis, P.J. (South African Association of Family Ecology and Consumer Sciences, 2003)
    Meeste outeurs wat oor verbruikersbesluitneming skryf, impliseer dat die verbruiker se besluit om 'n sekere produk of diens te koop ook insluit waar of by watter afsetpunt gekoop sal word. Weinig inligting is beskikbaar ...
  • CyberSurfiver : affective considerations of 'surviving' online learning 
    Meyer, Salome M.; Cronje, Johannes Christoffel; Eloff, Irma (Unisa Press, 2007)
    This article concentrates on the role that affective learning plays in e-learning. Understandably, personal contact is minimal in online learning so the question arises: How do students cope with the lack of personal ...
  • Cycad collicles (“leaflet nodules”) 
    Grobbelaar, Nathanael; Robbertse, P.J. (Petrus Johannes), 1932- (Elsevier, 2012-05)
    The presence of small knobs/nodules found on the adaxial leaflet surface of some Encephalartos species was investigated in 134 cycad species of nine genera. The knobs, referred to as collicles, were found to be the result ...
  • The Cycas genome and the early evolution of seed plants 
    Liu, Yang; Wang, Sibu; Li, Linzhou; Yang, Ting; Dong, Shanshan; Wei, Tong; Wu, Shengdan; Liu, Yongbo; Gong, Yiqing; Feng, Xiuyan; Ma, Jianchao; Chang, Guanxiao; Huang, Jinling; Yang, Yong; Wang, Hongli; Liu, Min; Xu, Yan; Liang, Hongping; Yu, Jin; Cai, Yuqing; Zhang, Zhaowu; Fan, Yannan; Mu, Weixue; Sahu, Sunil Kumar; Liu, Shuchun; Lang, Xiaoan; Yang, Leilei; Li, Na; Habib, Sadaf; Yang, Yongqiong; Lindstrom, Anders J.; Liang, Pei; Goffinet, Bernard; Zaman, Sumaira; Wegrzyn, Jill; Li, Dexiang; Liu, Jian; Cui, Jie; Sonnenschein, Eva C.; Wang, Xiaobo; Ruan, Jue; Xue, Jia-Yu; Shao, Zhu-Qing; Song, Chi; Fan, Guangyi; Li, Zhen; Zhang, Liangsheng; Liu, Jianquan; Liu, Zhong-Jian; Jiao, Yuannian; Wang, Xiao-Quan; Wu, Hong; Wang, Ertao; Lisby, Michael; Yang, Huanming; Wang, Jian; Liu, Xin; Xu, Xun; Li, Nan; Soltis, Pamela S.; Van de Peer, Yves; Soltis, Douglas E.; Gong, Xun; Liu, Huan; Zhang, Shouzhou (Nature Research, 2022-04-18)
    Cycads represent one of the most ancient lineages of living seed plants. Identifying genomic features uniquely shared by cycads and other extant seed plants, but not non-seed-producing plants, may shed light on the origin ...