dc.contributor.author |
Rademeyer, Anerie
|
|
dc.contributor.author |
Du Plessis, Yvonne
|
|
dc.contributor.author |
Kepner, Charles H.
|
|
dc.date.accessioned |
2009-11-09T10:23:15Z |
|
dc.date.available |
2009-11-09T10:23:15Z |
|
dc.date.issued |
2009 |
|
dc.description.abstract |
Problem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and controls the causes in a way that prevents the problems from recurring. Applying action research the study brings into being a Human Performance Variation Analysis (HPVA) process, which consists of three phases: (1) performance variation assessment, (2) performance variation analysis, and (3) performance variation resolution. The HPVA provides much-needed capability in solving human performance problems in organisations. |
en_US |
dc.identifier.citation |
Rademeyer, A, Du Plessis, Y & Kepner, CH 2009, 'Human performance variation analysis: a process for human performance problem solving', SA Journal of Human Resource Management, vol. 7, no. 1, pp. 1-9. [http://sajhrm.co.za/index.php/sajhrm] |
en_US |
dc.identifier.issn |
1683-7584 |
|
dc.identifier.other |
10.4102/sajhrm.v7i1.174 |
|
dc.identifier.uri |
http://hdl.handle.net/2263/11740 |
|
dc.language.iso |
en |
en_US |
dc.publisher |
OpenJournals |
en_US |
dc.rights |
© 2009. The Authors. Licensee: OpenJournals Publishing. This work is licensed under the Creative Commons Attribution License. |
en_US |
dc.subject |
Root cause analysis |
en |
dc.subject |
Human performance assessment |
en |
dc.subject |
Human performance resolution |
en |
dc.subject |
Human performance improvement |
en |
dc.subject |
Performance management |
en |
dc.subject.lcsh |
Personnel management |
en |
dc.subject.lcsh |
Executive ability |
en |
dc.title |
Human performance variation analysis : a process for human performance problem solving |
en_US |
dc.type |
Article |
en_US |