Human performance variation analysis : a process for human performance problem solving
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Date
Authors
Rademeyer, Anerie
Du Plessis, Yvonne
Kepner, Charles H.
Journal Title
Journal ISSN
Volume Title
Publisher
OpenJournals
Abstract
Problem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and controls the causes in a way that prevents the problems from recurring. Applying action research the study brings into being a Human Performance Variation Analysis (HPVA) process, which consists of three phases: (1) performance variation assessment, (2) performance variation analysis, and (3) performance variation resolution. The HPVA provides much-needed capability in solving human performance problems in organisations.
Description
Keywords
Root cause analysis, Human performance assessment, Human performance resolution, Human performance improvement, Performance management
Sustainable Development Goals
Citation
Rademeyer, A, Du Plessis, Y & Kepner, CH 2009, 'Human performance variation analysis: a process for human performance problem solving', SA Journal of Human Resource Management, vol. 7, no. 1, pp. 1-9. [http://sajhrm.co.za/index.php/sajhrm]