Human performance variation analysis : a process for human performance problem solving

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Date

Authors

Rademeyer, Anerie
Du Plessis, Yvonne
Kepner, Charles H.

Journal Title

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Volume Title

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OpenJournals

Abstract

Problem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and controls the causes in a way that prevents the problems from recurring. Applying action research the study brings into being a Human Performance Variation Analysis (HPVA) process, which consists of three phases: (1) performance variation assessment, (2) performance variation analysis, and (3) performance variation resolution. The HPVA provides much-needed capability in solving human performance problems in organisations.

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Keywords

Root cause analysis, Human performance assessment, Human performance resolution, Human performance improvement, Performance management

Sustainable Development Goals

Citation

Rademeyer, A, Du Plessis, Y & Kepner, CH 2009, 'Human performance variation analysis: a process for human performance problem solving', SA Journal of Human Resource Management, vol. 7, no. 1, pp. 1-9. [http://sajhrm.co.za/index.php/sajhrm]