Problem-solving ability is a much sought-after trait in executives, especially if it includes the ability to solve human performance problems. This paper proposes a systematic root cause analysis process that effectively and consistently uncovers the root causes of human performance problems and controls the causes in a way that prevents the problems from recurring. Applying action research the study brings into being a Human Performance Variation Analysis (HPVA) process, which consists of three phases: (1) performance variation assessment, (2) performance variation analysis, and (3) performance variation resolution. The HPVA provides much-needed capability in solving human performance problems in organisations.
improvement as methodology
can assist managers
in fulfilling its ultimate
the firm’s performance.
to the total performance
Rademeyer, Anerie(University of Pretoria, 2009-04-28)
Problem-solving ability is now the most sought-after trait in up-and-coming executives, according to a survey of 1 000 executives conducted by Caliper Associates, reported in the Wall Street Journal by Hal Lancaster (Hoenig, ...
Kuzwayo, Benzilabenguni(University of Pretoria, 2012-06-19)
Purpose: This research was designed to contribute to a greater understanding of the characteristics of female entrepreneurs in South Africa by interrogating whether certain elements of their Social and Human Capital impact ...