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Browsing Carnegie Library Leadership Academy (CLLA) by Type

Browsing Carnegie Library Leadership Academy (CLLA) by Type "Presentation"

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Client service - not for the faint hearted

Kriel, Hilda A.J.; University of Pretoria. Dept. of Library Services (2010-10-11)
Client service: your client will decide

Kriel, Hilda A.J.; University of Pretoria. Dept. of Library Services (2010-10-05)

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