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Browsing Mini-dissertations (Industrial and Systems Engineering) by Author

Browsing Mini-dissertations (Industrial and Systems Engineering) by Author "Selesho, Reneilwe Khutso"

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Application of customer experience and business process re-engineering in the telecommunications industry

Selesho, Reneilwe Khutso; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (2010-02-10)

Within the telecommunications industry, there are vast management methods invested in order to provide a competitive edge and loyalty amongst customers. Customer satisfaction remains the primary goal as a happy customer ...

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