Browsing Mini-dissertations (Industrial and Systems Engineering) by Author "Lumley, Tanya"

Browsing Mini-dissertations (Industrial and Systems Engineering) by Author "Lumley, Tanya"

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  • Investigation of customer service in the financial industry 
    Lumley, Tanya; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering, )
    The aim of this project is to evaluate the demographics of the South African market as to what is required by those who use financial institutions services. This will then lead into an in-depth study of one specific market ...