Browsing Research Articles (Graduate School of Technology Management (GSTM)) by Subject "Kontaksentrum"
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Browsing Research Articles (Graduate School of Technology Management (GSTM)) by Subject "Kontaksentrum"
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(Southern African Institute for Industrial Engineering, 2013-08)A South African national programme to repair government infrastructure uses a contact centre (or call centre) to facilitate and manage communication. An important question is: How does the contact centre benefit the programme ...
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