Browsing Research Articles (Graduate School of Technology Management (GSTM)) by Subject "Call centres"

Browsing Research Articles (Graduate School of Technology Management (GSTM)) by Subject "Call centres"

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  • The impact of a call centre on communication in a programme and its projects 
    Bond-Barnard, Taryn Jane; Steyn, Herman; Fabris-Rotelli, Inger Nicolette (Elsevier, 2013-10)
    Call centres are increasingly being utilised in public sector programmes to facilitate and manage communication between numerous stakeholders. Yet, the impact of call centres on projects has not been investigated. This ...