Browsing Mini-dissertations (Industrial and Systems Engineering) by Subject "Telecommunication"

Browsing Mini-dissertations (Industrial and Systems Engineering) by Subject "Telecommunication"

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  • Application of customer experience and business process re-engineering in the telecommunications industry 
    Selesho, Reneilwe Khutso; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (2010-02-10)
    Within the telecommunications industry, there are vast management methods invested in order to provide a competitive edge and loyalty amongst customers. Customer satisfaction remains the primary goal as a happy customer ...
  • Forecasting the workforce required for a telecommunications company 
    Ferreira, Charlotte E.; University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering (University of Pretoria. Faculty of Engineering, Built Environment and Information Technology. Dept. of Industrial and Systems Engineering, 2011)
    To help enable the company to match their workforce to their workload, Holt-Winters and Ad Hoc forecasting techniques were used to forecast the number of technicians that will be required in each region.