Iwu, Chux Gervase; Opute, Abdullah Promise; Aliyu, Olayemi Abdullateef; Eresia-Eke, Chukuakadibia E.; Musikavanhu, Tichaona Buzy; Jaiyeola, Afeez Olalekan
(MDPI, 2021-04-13)
Call centers play a significant role in the operational dynamics of different types of businesses.
This is especially the case because a call center agent’s demeanor can impair or engender
customer satisfaction, which ...