Browsing by Author "Mushunje, Martha"

Browsing by Author "Mushunje, Martha"

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  • Customer Perceptions of Community Information Centres in Zimbabwe 
    Mushunje, Martha (University of Pretoria, 2020)
    The quality of products and services has become imperative to the day-to-day running of organisations. Services offered to customers need to be prompt and reliable to increase customer’s commitments to its utilisation ...
  • Modelling perceptions of community information centres : experiences from Zimbabwe 
    Mushunje, Martha; De Beer, Estelle (South African Association for Public Administration and Management, 2021-12)
    The purpose of the research study was to determine the quality of the services provided at Community Information Centres (CIC) in Zimbabwe. The research is premised on Parasuraman, Zeithaml and Berry's (1998) Gaps ...