PURPOSE : Prior research assumes that customer integration enhances customer value. However, the mechanisms and conditions under which customer integration contributes to customer value are less understood. This study draws ...

This paper examines whether supply chain capabilities (i.e., collaboration and coordination) mediate the relationships between interfirm governance mechanisms (i.e., formal control and social control) and supply chain ...

With limited empirical evidence, prior research suggests resource slack as a fundamental feature of resilient operations and supply chains. This study draws insights from the resource-based theory to empirically examine ...