In this study, three lines of consumer satisfaction/dissatisfaction and complaint behaviour research were integrated, namely the expectancy disconfirmation model (Churchill&Suprenant, 1982; Bearden&Teel, 1983) (satisfact ...

The Out-of-home advertising media are far more expansive than they used to be, and the shape and format of these media globally, as well as in South Africa, have changed considerably over the past few decades. Until rather ...

Independent financial advisers have to address different problems as they pro¬gress through the life cycle stages of their businesses. A number of researchers, however, are of the opinion that small business owners do not ...