In a South African context, a range of consumer studies have been conducted over the past few years to understand the influence of food labels on South African consumers' purchasing behaviour, the specific factors influencing ...

Although there is immense international support for consumer protection; the notion exists that consumer protection can only exist in developed countries with ample fiscal resources and expertise to properly act in the ...

Consumer complaint behaviour research in transitional and emerging countries, including South Africa, is still in its infancy stage. The vast changes to the South African consumer landscape along with the socio-political ...

Complaint handling encounters represent useful opportunities for retailers to rectify problems, salvage the relationship between the retailer and the customer, and increase customer satisfaction and customer loyalty. ...

Although the clothing retail industry spends valuable resources developing and distributing products, it is becoming increasingly difficult to satisfy consumers. Consumers have high expectations about the functional, ...