Browsing by Supervisor "Donoghue, Suné"

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Consumers’ motives for complaint behavioural intentions following in-store service failures in the clothing retail context

Treurnicht, Francisca Arabelle (University of Pretoria, 2020)

Globalisation, together with increased competition amongst retailers, has applied immense pressure on retailers to become more consumer-orientated. Retailers are, consequently, trying to differentiate their offerings by ...
Millennial consumers’ complaint behavioural intentions following service failure in the online clothing retail context

Jonker, Chanel (University of Pretoria, 2021)

Researchers in consumer complaint behaviour agree that consumers’ complaint intentions are influenced by online service failures. These online service failures include delivery problems, payment security problems, web-page ...

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