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Gothan, Alida Johanna
(University of Pretoria, 2009-11-17)
This research investigated the service offering in appliance sales departments of prominent retail stores in an emerging economy to ultimately indicate whether stores‟ customer service, i.e. their presentation of the ...
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Gothan, Alida Johanna
(University of Pretoria, 2005-09-06)
Please read the abstract in the section 00front of this document