dc.contributor.author |
Ermes, Tristan
|
|
dc.contributor.author |
Niemann, Wesley
|
|
dc.date.accessioned |
2024-08-19T10:46:44Z |
|
dc.date.available |
2024-08-19T10:46:44Z |
|
dc.date.issued |
2023-09-11 |
|
dc.description |
DATA AVAILABILITY : Data are stored according to institutional policy. |
en_US |
dc.description.abstract |
BACKGROUND : Omni-channel retailing is blurring the lines between online and physical stores
for consumers as it provides consumers with more choices, convenience and a seamless
shopping experience. An integral aspect of implementing an omni-channel retail strategy is
having an efficient reverse logistics process. However, retailers seem reluctant to implement
omni-channel reverse logistics because of the various risk types that affect the economic
wellbeing of a firm, especially during supply chain disruption recovery (SCDR) when the firm
is in distress. Prior research primarily examines the risks associated with reverse logistics in a
single channel. While the existing findings are promising, there is a lack of understanding
regarding the specific risks involved in omni-channel reverse logistics and how to mitigate
these risks in the context of SCDR.
OBJECTIVES : The purpose of this study was to explore omni-channel reverse logistics risks and
mitigation strategies during SCDR in the South African fashion retail industry.
METHOD : The study employed a generic qualitative design using purposive sampling methods.
Fourteen semi-structured interviews were conducted to collect data. The data were analysed
using a thematic analysis approach.
RESULTS : The study identified specific types of omni-channel reverse logistics risks. The findings
indicate that omni-channel reverse logistics risk during SCDR is managed through proactive
and reactive strategies such as technology implementation, collaborative relationships, quality
insurance inspections, customised policy changes and disruption-specific reverse logistics
teams. The findings show that mitigating omni-channel reverse logistics risk can help create a
competitive advantage because of increasing customer loyalty, value recovery and profits.
CONCLUSION : The findings provide valuable insight on how to manage omni-channel reverse
logistics risk during SCDR and, if mitigated correctly, can contribute to a competitive
advantage.
CONTRIBUTION : This study expands on the current literature by identifying multiple types of
omni-channel reverse logistics risks and strategies used to manage omni-channel reverse
logistics risk in a SCDR context. |
en_US |
dc.description.department |
Business Management |
en_US |
dc.description.librarian |
am2024 |
en_US |
dc.description.sdg |
None |
en_US |
dc.description.uri |
http://www.jtscm.co.za |
en_US |
dc.identifier.citation |
Ermes, T. & Niemann, W.,
2023, ‘Managing
omni-channel reverse
logistics risk during supply
chain disruption recovery in
the South African fashion
industry’, Journal of
Transport and Supply Chain
Management 17(0), a932.
https://DOI.org/10.4102/jtscm.v17i0.932. |
en_US |
dc.identifier.issn |
2310-8789 (print) |
|
dc.identifier.issn |
1995-5235 (online) |
|
dc.identifier.other |
10.4102/jtscm.v17i0.932 |
|
dc.identifier.uri |
http://hdl.handle.net/2263/97713 |
|
dc.language.iso |
en |
en_US |
dc.publisher |
AOSIS |
en_US |
dc.rights |
© 2023. The Authors.
Licensee: AOSIS. This work
is licensed under the
Creative Commons
Attribution License. |
en_US |
dc.subject |
Omni-channel |
en_US |
dc.subject |
Reverse logistics risk |
en_US |
dc.subject |
Disruption recovery |
en_US |
dc.subject |
Fashion retail industry |
en_US |
dc.subject |
Generic qualitative research |
en_US |
dc.subject |
South Africa (SA) |
en_US |
dc.subject |
Supply chain disruption recovery (SCDR) |
en_US |
dc.title |
Managing omni-channel reverse logistics risk during supply chain disruption recovery in the South African fashion industry |
en_US |
dc.type |
Article |
en_US |