Efficacy of knowledge management tools in support of university library operations

Abstract

Knowledge Management tools (KMTs) play a vital role in facilitating the daily operations of university libraries, acting as the engine oil that lubricates the various library operations carried out daily in university libraries. Librarians heavily rely on KMTs and the application of tacit knowledge to carry out their diverse tasks. However, concerns have arisen due to the limited availability of KMTs that support library operations and the need for librarians to possess the necessary know-how. As information and knowledge grow in various formats and library routines become more complex, librarians face increased demands beyond their initial expectations. Therefore, the integration of KMTs in university library operations is essential. This study examines the effectiveness of KMTs in supporting university library operations, focusing on evidence from Nigeria and South Africa. The research approach employed in this study was quantitative, utilizing a survey research design. A sample of 132 librarians, consisting of 77 from Nigeria and 55 from South Africa, was selected from university libraries in both countries using purposive sampling techniques. The study findings revealed that various KMTs, including search engines, semantic web, and information retrieval tools, were available and employed to support information service delivery and manage databases//institutional repositories in the selected university libraries in Nigeria and South Africa. Further, both countries' university libraries implemented several strategies to enhance service delivery. Based on the results, the study recommends the acquisition of additional KMTs, such as artificial intelligence and simulation tools, to address specific operational needs and emphasizes the importance of reskilling librarians using these tools.