Satisfaction with mobile food delivery app (MFDA) usage and the moderating role of perceived COVID 19 risk
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| dc.contributor.author | Humbani, Michael
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| dc.contributor.author | Higueras-Castillo, E.
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| dc.contributor.author | Liébana-Cabanillas, F.
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| dc.date.accessioned | 2024-08-01T06:06:48Z | |
| dc.date.available | 2024-08-01T06:06:48Z | |
| dc.date.issued | 2024-08 | |
| dc.description.abstract | The purpose of this study was to determine the influence of MFDAs characteristics on satisfaction in a health emergence situation, as well as the interrelationships between satisfaction, trust, and continuance intention. Unlike other existing studies, this research examines the determinants of satisfaction classified into two groups based on the Expectation-Confirmation Model: on one hand, service-related factors (external - lifestyle compatibility and various food choices), and on the other hand, technical factors (internal - personalization, performance expectancy, and task technology fit) in the context of MFDA. Additionally, the moderating role of perceived COVID-19 risk was explored. The study provides a tool that app developers can use to test their proposed systems before commercialisation through measuring the relationship between MFDA system characteristics and user satisfaction. | en_US |
| dc.description.department | Marketing Management | en_US |
| dc.description.librarian | hj2024 | en_US |
| dc.description.sdg | SDG-03:Good heatlh and well-being | en_US |
| dc.description.sdg | SDG-09: Industry, innovation and infrastructure | en_US |
| dc.description.uri | https://www.elsevier.com/locate/ijhmt | en_US |
| dc.identifier.citation | Humbani, M., Higueras-Castillo, E. & Liébana-Cabanillas, F. 2024, 'Satisfaction with mobile food delivery app (MFDA) usage and the moderating role of perceived COVID 19 risk', International Journal of Hospitality Management, vol. 121, art. 103807, pp. 1-11, doi : 10.1016/j.ijhm.2024.103807. | en_US |
| dc.identifier.issn | 0278-4319 (print) | |
| dc.identifier.issn | 1873-4693 (online) | |
| dc.identifier.other | 10.1016/j.ijhm.2024.103807 | |
| dc.identifier.uri | http://hdl.handle.net/2263/97383 | |
| dc.language.iso | en | en_US |
| dc.publisher | Elsevier | en_US |
| dc.rights | © 2024 The Authors. Published by Elsevier Ltd. This is an open access article under the CC BY-NC license. | en_US |
| dc.subject | Mobile food delivery application (MFDA) | en_US |
| dc.subject | Technical factors | en_US |
| dc.subject | Service | en_US |
| dc.subject | Factors | en_US |
| dc.subject | Trust | en_US |
| dc.subject | Continuance intention | en_US |
| dc.subject | Health emergence | en_US |
| dc.subject | Scanning electron microscopy (SEM) | en_US |
| dc.subject | COVID-19 pandemic | en_US |
| dc.subject | Coronavirus disease 2019 (COVID-19) | en_US |
| dc.subject | SDG-03: Good health and well-being | en_US |
| dc.subject | SDG-09: Industry, innovation and infrastructure | en_US |
| dc.title | Satisfaction with mobile food delivery app (MFDA) usage and the moderating role of perceived COVID 19 risk | en_US |
| dc.type | Article | en_US |
