Millennials’ experience of on-the-job knowledge transfer from older generations in the manufacturing industry

Abstract

The challenges that South African businesses are facing today indicates a need to optimise resources. One such challenge is the transfer of knowledge in a multigenerational workforce where a difference in values exists. A literature review on generational theory, generational values and knowledge management was conducted and revealed companies can benefit from understanding the differences between the generations and implementing a formal management system to facilitate knowledge transfer. A qualitative inductive research method was applied for the research study to gain further insights into the millennial’s experience during knowledge transfer. A total of 13 semi-structured in-depth interviews were conducted with millennials from the Automotive, Fast-Moving Consumable Goods (FMCG), Printing and Advertising, Pulp and Paper, Automotive Components and Logistics sectors. The findings led to the development of a conceptual framework that can be used by managers who are interested in how generational differences amongst South Africans impact the flow of knowledge in the workplace. The key findings from the research are that both generations value interaction and knowledge transfer between the generations requires a relationship build on respect.