Abstract:
Logistics capability development has been neglected in the literature, given that logistics capabilities have predominantly been conceptualised from an operational performance standpoint. Despite numerous studies exploring the correlation between logistics capabilities and factors, including integration, firm performance, and competitive advantage, there is limited understanding of the mechanics of logistics capability development. In other words, how do firms develop logistics capabilities? This research focuses on logistics capability building as a process: a topic that has not been fully explored. The study used a multiple case study design comprising nine total case companies as part of the sample. Data was gathered from 27 participants working in varied industries within the South African context. Semi-structured interviews, selected company visits, and secondary data sources like company websites were used to gather data for this research. The research revealed five enabler and five inhibiting themes relating to logistics capability development. Nine cases were examined to explore resource orchestration actions, and from these, 12 new resource orchestration actions were identified for developing logistics capabilities. Six contingency factor themes were identified, and the breadth and depth of resource orchestration (RO) were explored in relation to these factors. The study responds to the call for more research employing resource orchestration theory and practically demonstrates its application in the development of logistics capabilities.
